PRIVACY AND COOKIES POLICY
This Privacy and Cookies Policy establishes the terms and conditions under which OWW Our Wonderful World UG (haftungsbeschränkt) (hereinafter “OWW” or “COOLEO”), with registered address at Ahornweg 64, 61440 Oberursel, a company that currently operates the sales and marketing of the COOLEO commercial brand (hereinafter, jointly “Us” or “the Data Controllers”), process the personal data that you provide Us with when using the website www.mycooleo.com (hereinafter, “the Website”), the mobile application or app, understood as the software application designed to be used on smartphones, tablets or other mobile devices (hereinafter, the “App”) or other applications, software, digital media, storage medium or functionalities related to the commercial brand COOELO in Germany (jointly, “the Platform”).
When using the Platform, each time you provide Us with or it is necessary for Us to access any kind of information which, due to its characteristics, allows us to identify you, such as your name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, “Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy and Cookies Policy, Use and Purchase Conditions and other documents cited therein (jointly “the Terms and Conditions”), which are applicable at all times and should be reviewed to ensure you agree with them.
- COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES
Please bear in mind that before using any of our services or functionalities, you must read this Privacy and Cookies Policy as well as the Terms and Conditions in the specific section regarding the service or functionality. In each section, you can see if there are any specific conditions for use, or if they require specific processing of your Personal Data. Not providing certain compulsory information may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Platform. The user (you) hereby guarantees that the Personal Data provided is true and exact, and agrees to report any change or modification thereto. If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Privacy and Cookies Policy. Any loss or damage caused to the Platform, to Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user. The Data Controllers, as appropriate, shall use Personal Data for the following purposes:
1.1 To manage your registration as a user of the Platform. The Personal Data you provide us with shall be used to identify you as a Platform user, and to give you access to its different functionalities, products and services that are available to you as a registered user.
1.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Us through the Platform. In particular, you must bear the following in mind:
- If you choose the option to save your card, you shall expressly authorise us to process the indicated details to be used as necessary for its activation and development. The card’s security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.
- If you use the option to send a message though the platform, you agree that the recipient name and email is available to the Platform and the same rights apply. You will inform the recipient and the recipient will have the option to opt out and unsubscribe.
1.3 Contact you by email, telephone, SMS or other equivalent forms of electronic communication, such as the App’s push notifications, etc. regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.
1.4 Attend and manage your requests made using the available customer service channels in relation to the Platform or the Physical Stores, as well as monitoring the quality of our service. The duration of data processing shall either be for (i) the period set forth in laws; or (ii) an indefinite period of time (i.e. either until you request that a certain data or all your data be erased); (iii) or until the relevant purpose applicable to a particular data ceases to exist. For instance, data relating to your orders will be processed as long as the data controller might be required to hold such data under applicable laws, and will be deleted once this lawful purpose ceases to exist.
- NEWSLETTER SUBSCRIPTION
If you authorise your subscription to the COOLEO Newsletter, we will provide you with information regarding our products and services through different means, such as by E-mail, Instagram, twitter or any other equivalent electronic means of communication (such as SMS, etc.) as well as through push notifications via the App — if you have activated such notifications in your mobile device. Subscription to the COOLEO Newsletter may entail using Personal Data to make personalised advertising related to our products and services available to you via email, SMS or any of our other electronic media or those of third parties. We can also provide you with this information through push notifications from the App if you have activated them in your mobile device. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases at online or physical stores, tastes and preferences may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction.
You can unsubscribe through the Platform’s Newsletter section at any time, or by following the information we provide in each communication.
- DATA PROTECTION RIGHTS
The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: dataprotection@MYCOOLEO.com, indicating the reason for your request. If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and opposition.
- INFORMATION ON COOKIES
What are cookies?
A cookie is a small text file that is stored by a website on your computer, phone or other devices with information about your browsing behaviour on this website. Cookies are necessary to make navigation easier and more user-friendly. They do not cause any damage to your computer. Although the general term “cookie” is used in this data protection policy, as this is the main storage method used for information on this website, “local storage” of temporary internet files in the browser will be used for the same purposes as cookies. Accordingly, all information contained in this section also applies to “local storage”.
What are cookies used for on this website?
What are cookies NOT used for on this website?
We do not store any personal information like address, password, credit card details, etc. in the cookies that we use.
Who uses the information stored in the cookies?
The information stored in the cookies on our website is used exclusively by us, except for the information identified as “third party cookies” below. These are used and managed by external organisations to provide us with services that are requested by us in order to improve our services and the customer experience of our website. The most important services for which these “third party cookies” are used are the preparation of access statistics and the guarantee of payment transactions.
How can I deactivate and delete cookies?
You can restrict, block or delete cookies on this website at any time by changing your browser configuration using the following instructions. Although every browser is different, cookies are usually configured in the “Settings” or “Tools” menu. You can find more information about configuration of cookies in your browser in the browser “Help” menu.
COOKIES PURPOSE DURATION
Used to identify and authenticate the user. Also contain technical data about the user’s session such as wait times whilst establishing a connection, session ID, etc.
Session identification Identifies the user’s HTTP session. Standard for all web applications is, to identify a user’s inputs during a session. Session Navigation status Enables the user’s navigation status (start of session, first page, first access, scroll status, status of a setting, etc.) to be identified. Session
User’s selection: The values selected by the user for the session, such as shop, language, currency, products, size, etc. are stored. Session Favourites and last selection: Enables the user’s preferred options (e.g. for shops) or last selection (shops, products, acceptance of cookies, etc.) from previous visits to the website to be displayed.
Shopping basket Information about the shopping basket and data for identifying the user in connection with the shopping basket are stored. Session Protocols Enables the management of the switch between secure domain (protocol) and non-secure domain (http) Session Navigation analysis cookies: These cookies contain general information about users’ visits to the website (not about the content itself), in order to provide us with supplementary information about these visits for statistical purposes later on.
Permanent: The configuration of these cookies has been determined in advance by the service offered by Google. We therefore advise you to consult the Google Analytics data protection policy, http://www.google.com/intl/es/analytics/privacyoverview.html, to obtain more information about the cookies used or to block cookies (please note that we are not responsible for the content or accuracy of third party websites).
The Dynamic Tracking System is used to evaluate the performance of different advertising channels on this website. During a visit to our website the user’s browser data are collected for statistical evaluation purposes. These data are collected using a pixel, which is generally incorporated into each page of this website.
Permanent Us. Purchase analysis cookies: These cookies enable us to collect information about the device used to carry out the purchase. This is for the purpose of verifying these purchase transactions so that our customers are offered sufficient security during the process. These cookies never contain sensitive information, such as credit card details.
COOKIES PURPOSE DURATION
Device used to purchase
Enables one-off identification of the device (PC, phone, etc.) from which purchases are made in order to carry out analysis later on and offer our customers sufficient security during purchase transactions. The information contained in this cookie will be collected by an external company in order to carry out these analyses.
Permanent: If the services offered on this website are modified, this list will be updated as soon as possible. However it is possible that certain cookies will no longer appear on the list during the update process. These will always be cookies with the same purposes as those in the list.
COPYRIGHT © 2018 COOLEO OWW Our Wonderful World UG. ALL RIGHTS RESERVED.